The Message from NRF: Retailers Still Have Work to Do on Customer Experience

2019-01-18T18:57:32+00:00January 18th, 2019|News|

At first glance, much of the substance from NRF 2019 seemed like “déjà vu” compared to the themes explored at last year’s Big Show. Customer experience was once again top of mind: a theme that pulled through in a majority of the keynotes, panels and educational sessions. Most of the keynote speakers at this year’s event agreed that the future of [...]

Three Things to Know about AI for Cross Border E-Commerce Retailers

2019-01-17T13:12:08+00:00January 11th, 2019|Best Practices, News|

The International Consumer Electronics Show (CES) in Las Vegas this week is an extravaganza of what’s possible in consumer gadgets: jet packs, talking robots, flying cars, intelligent drones and more. For online retailers, CES may seem like more of a pie-in-the-sky trip into the future than a place to gather practical advice. But if we put aside flashy prototypes that may [...]

The global luxury e-commerce industry: What cross border retailers need to know

2019-01-11T08:48:23+00:00January 10th, 2019|News|

The luxury e-commerce market has historically been slower to grow than other online retail segments. The idea of making high-ticket purchases without the benefit of touching or trying on goods has always been a disadvantage for luxury retailers. However, as younger generations of consumers become more interested in luxury shopping online, this is changing, with online global luxury sales increased by [...]

Flow Partners with Google Pay to support a faster and easier way to Checkout

2019-01-07T14:58:25+00:00January 7th, 2019|Payments|

Part of our mission at Flow is to provide the most flexibility and control to merchants selling their products cross border, and we continuously add features and integrations to our solution to achieve this goal. Today, we are pleased to announce that we have integrated Google Pay into Flow’s Console, making this one of the latest additions to our growing list [...]

Managing International Shipping Surcharges: What They Are, Why They Happen, and How To Manage Them

2018-12-26T19:50:40+00:00January 3rd, 2019|Shipping|

Retailers are often caught unaware about certain shipping charges, especially when selling cross-border. There are various situations where shipping carriers add fees and surcharges on international deliveries which can result in additional shipping charges that online retailers might not have expected. This can create a significant amount of friction for retailers and numerous challenges in developing a successful international shipping strategy. [...]

4 Factors for Navigating Logistics and Regulations in the Beverages Market

2018-12-19T20:01:47+00:00December 20th, 2018|Compliance|

From Self-Care to Smart Backpacks: This is the last post in a five-part series where we highlight product categories with global demand and the regulations and challenges to keep top of mind. The global market for hot drinks was worth USD $142.8 billion at retail in 2017, with more than half of those sales from coffee. An expanding global middle class [...]

How to win at cross border e-commerce in Australia: Get the free eBook

2018-12-17T15:29:49+00:00December 17th, 2018|Best Practices, Compliance, Order Fulfullment, Shipping|

For brands and retailers whose primary language is English, Australia offers a way to bypass some of the cultural adaptation and language barriers faced when becoming an international business. But before jumping into this fast-growing market, there are some important considerations and risks for cross border e-commerce retailers. That’s why Flow’s cross border e-commerce experts created our free new ebook, "APAC’s Major [...]

Tablet, Laptop, or Mobile? The most popular device by country and how it affects cross border e-commerce success

2018-12-11T20:20:55+00:00December 11th, 2018|News|

It’s hard to talk about cross border e-commerce without discussing m-commerce. Last year, global consumers spent $22.64 trillion online, 58.9% over mobile. From 2016 to 2017, worldwide m-commerce sales rose 40.3%, with the highest spending in China, Japan, South Korea, the United Kingdom, and the United States. Increased internet connection -- regardless of device -- always means more revenue for the [...]

4 Factors for Navigating Counterfeits and Regulations in Sporting Goods and Leisure Markets

2018-12-05T19:49:12+00:00December 6th, 2018|Best Practices, Compliance, Order Fulfullment, Shipping|

From Self-Care to Smart Backpacks: This is the fourth post in a five-part series where we’ll highlight product categories with global demand and the regulations and challenges to keep top of mind. For the first time in human history, half the world’s population is middle-class or wealthier, with both the time and money to indulge in hobbies, sports and other leisure activities. [...]

What’s in Fashion? Green, Maternity, Athleisure and Modest Attire

2018-12-03T01:36:09+00:00December 3rd, 2018|Compliance, News|

From Self-Care to Smart Backpacks: This is the third post in a five-part series where we’ll highlight product categories with global demand and the regulations and challenges to keep top of mind. When consumers start browsing online, it’s often clothing that inspires them to hit “purchase.” Between 2018 and 2023, revenue is expected to show an annual growth rate of just over [...]