Building Customer Trust is a Crucial Step for Cross-Border E-commerce Brands

2020-02-25T03:24:21-03:00February 26th, 2020|Best Practices, User Experience|

Now, more than ever, we’re seeing brands show their love by building trust with consumers, creating loyal, long-lasting relationships that result in big bucks for retailers. In January, intelligence firm Morning Consult released its list of the “Most Trusted Brands in America.” The firm conducted more than 16,000 interviews with U.S. consumers of all ages to learn how strong their relationships [...]

Seven Things Cross-Border E-commerce Retailers Should Know About Switzerland

2020-02-03T17:08:49-03:00February 13th, 2020|Cross Border Opportunity|

Switzerland may be small, but its consumers have considerable online buying power. Find out more about this unique market. This small-but-mighty nation may not immediately come up on your radar of potential markets for cross-border e-commerce, but Switzerland is worth a look. Businesses in the U.S. are already enjoying a healthy trade relationship with Switzerland. In fact, the U.S. is Switzerland’s [...]

Make International Customers Fall in Love With Your Brand on Valentine’s Day

2020-02-24T11:52:53-03:00February 5th, 2020|Uncategorized|

Valentine’s Day can be an important opportunity for cross-border e-commerce merchants to increase revenue and engage with more new customers. January and February are often difficult months for e-commerce, as shoppers typically use this time to pay off their credit card bills from December holiday shopping. Luckily, Valentine’s Day arrives just in time. Observed in many global markets, including the U.S., [...]

Ten Things Cross-Border E-commerce Retailers Should Know About Chinese New Year

2020-02-24T11:54:42-03:00January 24th, 2020|Best Practices, Cross Border Opportunity|

In the U.S., most of us have already celebrated the New Year and are now trying to get used to writing the date as 2020. But don’t forget that for a significant part of the world, January 1 isn’t the start of the New Year. If you are marketing your goods in different nations, don’t assume that all consumers follow the [...]

E-commerce Merchants Set Their Sights on 2020: NRF Recap

2020-02-24T11:56:36-03:00January 16th, 2020|Best Practices, User Experience|

The world’s largest retail trade association, NRF, once again hosted its biggest conference of the year in New York City to discuss the challenges and opportunities the industry will face this year. NRF’s theme was “2020 Vision,” for obvious reasons. According to NRF’s own estimates, more than 40,000 conference-goers from 100 countries representing 16,000 global retailers converged on the Javits Center [...]

Know your markets: Cross-border e-commerce in four APAC nations

2020-02-24T11:57:47-03:00January 10th, 2020|Best Practices, Cross Border Opportunity|

There is a healthy appetite for cross-border e-commerce in the Asia-Pacific (APAC) region. It’s no surprise since internet penetration rates and smartphone usage continue to soar here, making it ripe for online shopping. However, cross-border e-commerce merchants should understand that APAC is comprised of 48 distinct individual countries with different cultures, languages, and economics. Not all countries have the same expectations [...]

Gifting All Year Round: Download the 2020 Global Holidays Calendar

2020-02-24T11:59:40-03:00December 30th, 2019|Best Practices, Cross Border Opportunity|

It’s the final stretch of the holiday shopping season and for many online brands and retailers it’s been a strong season. In the U.S., this season has already seen impressive results for e-commerce: online sales on Thanksgiving Day hit a record high of $4.2 billion, or 14.5% increase over 2018, Black Friday also saw a new record for e-commerce sales at [...]

‘Tis the Season for a Returns Strategy

2020-02-24T12:04:38-03:00December 23rd, 2019|Reverse Logistics|

An estimated 34 percent of American consumers planned to return or exchange a holiday gift in the aftermath of the 2018 holiday season, according to a January 2019 survey of U.S. consumers by WalletHub. Of that 34 percent who planned to exchange or return a gift, 68 percent said that they were returning clothing, while 23 percent said they wanted to [...]

Predictions for 2020: How International Merchants Can Plan for the New Year

2020-02-24T12:02:24-03:00December 16th, 2019|Best Practices, Cross Border Opportunity, User Experience|

As we move through the holiday season, we’ve been giving thought to the trends and surprises we see coming in the new year. We anticipate 2020 to be a critical year for cross-border selling and brands of all sizes, no matter their market of origin, will extend their reach into international markets. Here are some of our predictions for cross-border brands [...]

Our Next Chapter: Announcing Flow’s Series B

2020-02-24T12:08:24-03:00December 4th, 2019|News|

Since Robe Keve and Mike Bryzek founded Flow Commerce in 2015, we as a team have had one mission: to empower businesses to market, sell and ship to online consumers globally, and to enable consumers anywhere to have simple and easy local shopping experiences. During these past four years we've achieved several milestones, and today we're thrilled to announce a new [...]