In today’s retail landscape, shoppers have come to expect a highly personalized and seamless omni-channel experience. Yet, these expectations differ greatly across markets, particularly when it comes to the onsite experience, logistics, and customer service. The results contained in this report will help retailers understand how they can effectively optimize the online experience to meet shopper expectations, both domestic and abroad.This report explores data from our recent International Study conducted across the top 11 markets to understand:
In this report, Flow covers the following:
Reasons for shopping cart abandonmentExpectations of customer service communicationAvailability of shipping optionsWillingness to pay for returnsHandling of out-of-stock or pre-order items
In today’s retail landscape, shoppers have come to expect a highly personalized and seamless omni-channel experience. Yet, these expectations differ greatly across markets, particularly when it comes to the onsite experience, logistics, and customer service. The results contained in this report will help retailers understand how they can effectively optimize the online experience to meet shopper expectations, both domestic and abroad.This report explores data from our recent International Study conducted across the top 11 markets to understand:
In this report, Flow covers the following:
Reasons for shopping cart abandonmentExpectations of customer service communicationAvailability of shipping optionsWillingness to pay for returnsHandling of out-of-stock or pre-order items
In today’s retail landscape, shoppers have come to expect a highly personalized and seamless omni-channel experience. Yet, these expectations differ greatly across markets, particularly when it comes to the onsite experience, logistics, and customer service. The results contained in this report will help retailers understand how they can effectively optimize the online experience to meet shopper expectations, both domestic and abroad.This report explores data from our recent International Study conducted across the top 11 markets to understand:
In this report, Flow covers the following:
Reasons for shopping cart abandonmentExpectations of customer service communicationAvailability of shipping optionsWillingness to pay for returnsHandling of out-of-stock or pre-order items
