Consumer Terms2018-11-08T21:23:20+00:00

International Order Terms and Conditions When Flow is the Seller of the Goods.

Ledger has partnered with Flow Commerce Limited, together with Flow Commerce Inc. and its wholly owned subsidiaries (together , “Flow”) as a fulfillment provider to process and facilitate orders placed on www.ledger.com  or www.ledgerwallet.com for certain payment methods that Ledger does not provide (as described in Ledger’s Sales Terms and Conditions located here) and which are to be shipped to an address outside of France (“International Orders”). As a result, in addition to the Ledger eCommerce Terms and Conditions, any such International Orders are also governed by these International Order Terms and Conditions of Service when shipping to a location in the European Economic Community (ECC). When shipping outside of the EEC, the relevant terms relating to such order are located here. For International Orders, Ledger shall provide the shipping to you, on Flow’s behalf. For purposes of these International Order Terms and Conditions, Articles 2, 3, 4, 5, 6, 7, 8, 9 and 12 of the Ledger eCommerce Terms and Conditions are hereby deemed included herein and shall apply to your International Orders. By confirming your International Order, you indicate that you accept and agree to these International Order Terms and Conditions in addition to any other terms and conditions required in relation to your purchase. In the event that these International Order Terms and Conditions conflict with other terms and conditions set by Ledger in relation to an International Order, these International Order Terms and Conditions shall apply.

When completing your purchase on the Ledger checkout page, you will be providing your payment details, shipping address and any additional information required to complete your order directly to Flow, and not to Ledger. These International Order Terms and Conditions of Service are intended for customers purchasing as end-users. If you want to purchase Products for resale, please contact us at sales@ledger.fr to determine what terms and conditions should apply.

Any payment associated with an International Order will be processed and accepted directly by Flow, as the seller of the goods to you (“Merchant of Record”). For sales in the EU, the Merchant of Record is Flow Commerce Limited, a private company limited by shares, with its registered address at 2nd Floor, Palmerston House, Fenian Street, Dublin 2, Ireland, with a VAT number of IE 3438168MH. In addition, where it is required by law, rule or regulation, or where you elect to pre pay any applicable duties and taxes, Flow will collect any such duties and taxes with your payment and make payment to the appropriate taxing authority on your behalf. When Flow receives your payment details and any additional information related to your International Order, you hereby acknowledge and agree that Flow is entitled to verify and authenticate your payment information, and if it is unable to verify this information, a Flow representative may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.

Title in the goods will transfer to you in your destination country. Flow will then direct shipment of the goods by common carrier for delivery to the address indicated in your International Order.

Flow’s Privacy Policy.

Flow’s Privacy Policy, which applies to Flow’s collection, use, disclosure and other processing of personal information, is located at https://link.flow.io/ledger/policies/privacy.  You consent to the personal and other information that Flow may obtain about you being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy.

Payments Accepted in Your Currency.

All payments collected in relation to International Orders will be processed on the Flow payments system. To learn more about the providers of payment processing, please click here. At checkout, you may select your preferred currency and payment method from those listed as available currencies and payment methods. Flow will present the purchase price to you in your preferred currency. Please note that prices in different countries and currencies may vary. When you complete and confirm payment, you are indicating that you agree and accept the presented price as the purchase price.

You agree that neither Flow nor Ledger shall be liable for any issues regarding financial and monetary transactions between you and any other party.

Customer Service Will Be Provided by Flow and Ledger.

You may contact Flow directly via email at help@flow.io or at +1 (929) 265-2865 (USA) or +353 76 8888902 (EU). We will be happy to assist and we will coordinate with Flow as needed to address your concerns. Ledgers published Returns Policy will apply for all International Orders. Nothing hereby prejudices your rights under the EU Consumer Rights Directive.

General Terms.

By placing your International Order, you indicate that you agree and accept the following terms:

  •  Flow has no obligation to process the payment for your order until the order has been accepted, and Flow reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion;
  •  Flow utilizes contracted third parties under strict confidentiality and data protection requirements for purposes of payment processing services.
  •  If you elect to use a payment card or other electronic form of payment for purchase of your International Order, the charges to your account will be accompanied by a descriptor referencing Flow and/or Ledger.
  •  For your protection, Flow utilizes various fraud prevention protocols and industry standard verification systems to reduce fraud. As a condition of placing your International Order, you must comply with such protocols and business risk policies, including but not limited to card authentication and “ship to” and “bill to” address verification. Once an order is placed, you may not change payment information or any “ship to”/“bill to” address. If a request for an International Order is declined by Flow or Ledger but payment is processed due to an error in the Flow payment system, that transaction shall be void.
  •  In the event that any items in your International Order are shipped separately or at different times, or in the event that your International Order is partially filled, you will only be charged for the goods actually shipped to you.

No Warranty; Usage Information; Limitation of Liability.

Flow provides the Flow checkout, Flow website, and Flow technology including the payment system (“Flow Technology”) on an “as is” and “as available” basis. Flow makes no representations or warranties of any kind, express or implied, as to the goods purchased, the operation of the Flow Technology, or the information or content displayed on or accessible via the system, including Flow does not represent or warrant that the functions contained in the Flow Technology will be uninterrupted or error-free, that the defects will be corrected, or that the Flow Technology or the servers that makes the Flow Technology available are free of viruses or other harmful components. You expressly agree that your use of the Flow Technology is solely at your own risk. Flow does not warrant the accuracy, reliability, or completeness of any product images, descriptions or specifications provided at Ledger’s website. You are making your purchases directly from Flow and not Ledger. If Ledger providers for limited warranties for its products, Flow will pass through those warranties to you. However, Flow does not make any representations, warranties, or covenants regarding the products purchased and expressly disclaims any warranties, express or implied, relating to the fitness, quality or safety of any merchandise, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Certain laws do not allow limitations on implied warranties or conditions, or the exclusion or limitation of certain damages. If these laws apply, some or all of the disclaimers, exclusions or limitations contained in these International Order Terms and Conditions of Service may not apply to you, and you may have additional rights than those contained herein.

Subject to the applicable Privacy Policies, you acknowledge and agree that Flow reserve its respective rights to analyze transactional data, anonymously and in aggregate, for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Flow services. Any transactional data so analyzed will be aggregated and de-identified, such that any personally identifiable information is removed. You agree that Flow has no liability for the misuse of your personal data by Ledger of any of the merchandise purchased hereunder.

None of Flow or any of its officers, directors, employees, affiliates, suppliers, vendors or consultants will be liable for any direct, special, incidental, indirect or consequential damages, including without limitation for any lost profits or lost data, that result from the use of, or the inability to use, the Flow Technology or the performance of the products purchased through the Flow Technology, even if Flow has been advised of the possibility of such damages.  If Flow is found to be liable to you for any damage or loss which is in any way connected with your use of the Flow Technology or any merchandise, Flow’s liability shall not exceed EUR100.00. Some countries do not allow the above-mentioned exclusion of liability and such provisions shall be modified to the minimum extent necessary to comply with applicable law or public policy of such country. Nothing herein shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.

Compliance with Applicable Laws.

By agreeing to these Terms of Service, you certify that any goods purchased in an International Order will not be purchased or transferred in violation of any applicable laws. By purchasing such products you are represent that delivery of the International Order does not violate any laws or regulations in the country of delivery, and you acknowledge and agree that it is your responsibility to know the laws in the country into which you are importing such products, and agree that you shall not order any products for shipment into any country where importing such product is not permitted.

Electronic Communications.

When you place an International Order, you are communicating with Flow electronically, and acknowledge and agree to enter into your purchase agreement by electronic means, and to receive communications from Flow electronically via email. You further agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

Copyright.

The entire content included in the Flow Technology, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Flow. The collective work includes works that are licensed to Flow. Any use other than the purchase of merchandise through the Flow Website, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited.

Trademarks.

All trademarks, service marks and trade names of Flow used in the site (including but not limited to the Flow name and the Flow globe design are trademarks or registered trademarks of Flow Commerce Inc.

Modifications.

You acknowledge and agree that Ledger and Flow each reserve the right to make changes to its systems, policies, and these International Order Terms and Conditions at any time. If any or any portion of these International Order Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, that term or portion of terms shall be deemed severable, and shall not affect the validity and enforceability of the remainder.