About Garrett Robertson

Garrett is passionate about keeping up to date with trends in cross border e-commerce. Garrett is one of the most tenured members of the Flow team and has deep expertise that touches all areas of cross border from pricing strategy to payments to taxes and duties to shipping and logistics. Whatever your cross border challenge, Garrett has seen it all before.

Managing International Shipping Surcharges: What They Are, Why They Happen, and How To Manage Them

2018-12-26T19:50:40-03:00January 3rd, 2019|Shipping|

Retailers are often caught unaware about certain shipping charges, especially when selling cross-border. There are various situations where shipping carriers add fees and surcharges on international deliveries which can result in additional shipping charges that online retailers might not have expected. This can create a significant amount of friction for retailers and numerous challenges in developing a successful international shipping strategy. [...]

Forming a global shipping strategy: Everywhere is different

2018-10-16T19:45:30-03:00October 25th, 2018|Best Practices, Shipping|

When it comes to global e-commerce shipping and logistics, you need to think about each market individually and present an experience that meets your global customers’ unique demands and expectations. But attempting to localize all the points of sale can become complex and overwhelming. Having a basic strategy in place will ensure the process is smooth and the pricing is right [...]

Ship with confidence: Understanding global customs regulations

2019-01-04T15:06:17-03:00September 25th, 2018|Best Practices, Compliance, Shipping|

The rise of cross border e-commerce offers exciting new opportunities for brands and retailers expanding into new markets. However, it is also placing unprecedented pressure on global customs operations. Cross border e-commerce makes it easier than ever for  smaller businesses with limited understanding of international regulations to sell to customers in new global markets. World Customs Organization (WCO) Secretary General Kunio [...]

Global Shipping Cost Analysis for Top 20 International E-commerce Markets

2018-11-30T20:55:23-03:00September 4th, 2018|Best Practices, Order Fulfullment, Shipping|

When working on a cross border e-commerce strategy, questions often come up: How much will it cost to ship my products to other markets? How much should I charge my customer for this service? For a domestic brand expanding into lucrative global markets, shipping can be one of the most complicated and delicate hurdles to creating a smooth international operation with [...]

Best Practices for Writing a Cross Border E-commerce RFP

2018-11-30T20:56:18-03:00August 22nd, 2018|Best Practices|

At Flow, we understand that it is not practical for retailers and brands to handle all aspects of cross border e-commerce internally. To be able to scale internationally, you need to find the right provider to handle factors like currency conversion, international shipping, duties and tax, and international payment methods. The best solution must also seamlessly integrate with the brand existing [...]

Flow News: We’re expanding our team to meet demand

2018-11-13T18:30:39-03:00July 30th, 2018|News|

This is an exciting time in Flow’s growth as a company. As demand for our cross border ecommerce services continues to escalate, we’ve been hard at work recruiting some of the industry’s most experienced experts to help steer the company to our next phase. We’re pleased to welcome Juliana Pereiranis as our new VP of marketing; Eric Weisman as our VP [...]

Cross Docking or Direct Shipping: Which One is Right for Cross Border Ecommerce?

2019-01-07T14:12:28-03:00July 18th, 2018|Best Practices, Order Fulfullment, Shipping|

Inventory management and logistics are key factors for retailers and brands looking to enter new global markets. In the latest Internet Retailer/ Global E-Commerce Leaders Forum (GELF) survey, 60% of online retailers said they ship orders to consumers in other countries, primarily from their U.S.-based fulfillment centers (if domestic) or from fulfillment centers located in their home country (if based outside [...]

International Payment Preferences for the Top Global Markets: Get the Cheat Sheet

2019-01-07T14:31:33-03:00June 28th, 2018|Best Practices|

Many retailers and brands are familiar with the largest global ecommerce markets but may not have a firm grasp on each country’s payment preferences. Alternative payment methods are expected to not just overtake credit cards by 2020, but replace them altogether. VISA and Mastercard may still prove sufficient for domestic ecommerce business, but offering only traditional payment options in global ecommerce [...]

Top 5 Things You Need to Start Selling Cross Border

2018-12-13T15:31:37-03:00May 31st, 2018|Best Practices|

For retailers and brands looking to grow their ecommerce business, cross border ecommerce is a natural avenue to pursue given the compelling market opportunity. According to a study by Accenture and AliResearch, global e-retail sales hit $400 billion in 2017 and will increase up to $1 trillion by 2020. The combination of a well-known brand, marketing expertise and a streamlined supply chain will [...]