About andrew chen

Andrew is currently Senior Vice President, Product Management at Flow.io, an API driven SaaS platform for e-commerce merchants to sell and ship globally. Prior to Flow, Andrew held multiple executive technology, product and design leadership roles at Gilt Groupe, iHeartMedia, BaubleBar and Lot18. Formerly, Andrew spent time leading technology economic development in NYC under Mayor Bloomberg, cofounded multiple startups, and spent over half a decade as a management consultant advising Fortune 100 companies. Andrew graduated from Yale University with a BA in Economics.

Managing International Shipping Surcharges: What They Are, Why They Happen, and How To Manage Them

2019-09-30T15:02:23-03:00January 3rd, 2019|Shipping|

Retailers are often caught unaware about certain shipping charges, especially when selling cross-border. There are various situations where shipping carriers add fees and surcharges on international deliveries which can result in additional shipping charges that online retailers might not have expected. This can create a significant amount of friction for retailers and numerous challenges in developing a successful international shipping strategy. [...]

How to win at cross border e-commerce in Australia: Get the free eBook

2019-09-30T15:02:47-03:00December 17th, 2018|Best Practices, Compliance, Order Fulfullment, Shipping|

For brands and retailers whose primary language is English, Australia offers a way to bypass some of the cultural adaptation and language barriers faced when becoming an international business. But before jumping into this fast-growing market, there are some important considerations and risks for cross border e-commerce retailers. That’s why Flow’s cross border e-commerce experts created our free new ebook, "APAC’s Major [...]

Three A/B Tests to Boost Global Conversion This Holiday Season

2019-09-30T15:06:55-03:00November 11th, 2018|Best Practices|

It’s no secret that most eCommerce brands and retailers experience spikes in online traffic during the holidays, making this a prime time to run A/B tests for both your domestic and global sites. More traffic means you’ll hit confidence levels faster on your tests and gain valuable learnings for optimizing your site during the holiday rush. This allows you to iterate [...]

Forming a global shipping strategy: Everywhere is different

2019-09-30T15:06:05-03:00October 25th, 2018|Best Practices, Shipping|

When it comes to global e-commerce shipping and logistics, you need to think about each market individually and present an experience that meets your global customers’ unique demands and expectations. But attempting to localize all the points of sale can become complex and overwhelming. Having a basic strategy in place will ensure the process is smooth and the pricing is right [...]

Ship with confidence: Understanding global customs regulations

2019-08-20T11:56:12-03:00September 25th, 2018|Best Practices, Compliance, Shipping|

The rise of cross border e-commerce offers exciting new opportunities for brands and retailers expanding into new markets. However, it is also placing unprecedented pressure on global customs operations. Cross border e-commerce makes it easier than ever for  smaller businesses with limited understanding of international regulations to sell to customers in new global markets. World Customs Organization (WCO) Secretary General Kunio [...]

Global Shipping Cost Analysis for Top 20 International E-commerce Markets

2019-09-30T15:10:44-03:00September 4th, 2018|Best Practices, Order Fulfullment, Shipping|

When working on a cross border e-commerce strategy, questions often come up: How much will it cost to ship my products to other markets? How much should I charge my customer for this service? For a domestic brand expanding into lucrative global markets, shipping can be one of the most complicated and delicate hurdles to creating a smooth international operation with [...]

Best Practices for Writing a Cross Border E-commerce RFP

2019-09-30T15:10:34-03:00August 22nd, 2018|Best Practices|

At Flow, we understand that it is not practical for retailers and brands to handle all aspects of cross border e-commerce internally. To be able to scale internationally, you need to find the right provider to handle factors like currency conversion, international shipping, duties and tax, and international payment methods. The best solution must also seamlessly integrate with the brand existing [...]

Flow News: We’re expanding our team to meet demand

2019-09-30T15:10:09-03:00July 30th, 2018|News|

This is an exciting time in Flow’s growth as a company. As demand for our cross border ecommerce services continues to escalate, we’ve been hard at work recruiting some of the industry’s most experienced experts to help steer the company to our next phase. We’re pleased to welcome Juliana Pereiranis as our new VP of marketing; Eric Weisman as our VP [...]

Cross Docking or Direct Shipping: Which One is Right for Cross Border Ecommerce?

2019-11-11T14:57:47-03:00July 18th, 2018|Best Practices, Order Fulfullment, Shipping|

According to a recent study conducted by Flow across 11 top global e-commerce markets, 67% of apparel shoppers have made a cross-border purchase in the prior six months. With so much e-commerce revenue now coming from outside the U.S., brands and retailers are looking for more efficient ways to handle global order fulfillment and delivery. Global e-commerce consumers have high expectations [...]

International Payment Preferences for the Top Global Markets: Get the Cheat Sheet

2019-08-20T11:23:33-03:00June 28th, 2018|Best Practices|

Many retailers and brands are familiar with the largest global ecommerce markets but may not have a firm grasp on each country’s payment preferences. Alternative payment methods are expected to not just overtake credit cards by 2020, but replace them altogether. VISA and Mastercard may still prove sufficient for domestic ecommerce business, but offering only traditional payment options in global ecommerce [...]